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The IT Support Center has fielded many inquiries regarding problems using the new lunch payment system, One issue has been the inability to add a student to an account, and another encountered more often is the inability to add funds to your student's lunch account.

Should you encounter this issue, the main suggestion is to try an alternate browser. This means if you are using Chrome, Safari, Internet Explorer, Firefox, etc., and you are encountering odd behaviors when trying to navigate through, try to use a different browser. Clearing the temporary Internet files in your browser is also suggested (also referred to as deleting your browsing history, cookies, and cache).

Outside of the browser suggestion, you'll want to contact support directly by visiting their Contact Us page, where you'll find their phone number and support email address. As is usually the case, when a vendor provides direct support for their product, we'll usually suggest that route. If they've built the product, they most likely have more thorough resources and experience when it comes to supporting it!


August 12, 2014 | By nwmetzler | Category: Information Technology

District News

High school students across Douglas County, and many students in respective feeder schools, are once again learning that a little kindness can go a long way. Again this year, our high schools hosted Wish Weeks to make dreams come true for Make-A-Wish Foundation beneficiaries.

The Douglas County School District (DCSD) Board of Education has named Thomas S. Tucker, Ph.D. as the sole finalist to lead our 68,000-student district as superintendent on a unanimous vote.


The American School Counseling Association (ASCA) has certified Sagewood Middle School as a Recognized ASCA National Model Program (RAMP). A prestigious honor, Sagewood is now the only middle school in the state of Colorado to have gained this certification. Schools must receive a near-perfect score on ASCA’s scoring rubric, which outlines guidelines for building and maintaining student achievement, behavior, counseling curriculum, school culture, and several other factors, in order to become certified.