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The IT Support Center has fielded many inquiries regarding problems using the new lunch payment system, One issue has been the inability to add a student to an account, and another encountered more often is the inability to add funds to your student's lunch account.

Should you encounter this issue, the main suggestion is to try an alternate browser. This means if you are using Chrome, Safari, Internet Explorer, Firefox, etc., and you are encountering odd behaviors when trying to navigate through, try to use a different browser. Clearing the temporary Internet files in your browser is also suggested (also referred to as deleting your browsing history, cookies, and cache).

Outside of the browser suggestion, you'll want to contact support directly by visiting their Contact Us page, where you'll find their phone number and support email address. As is usually the case, when a vendor provides direct support for their product, we'll usually suggest that route. If they've built the product, they most likely have more thorough resources and experience when it comes to supporting it!


August 12, 2014 | By nwmetzler | Category: Information Technology

District News

graduates standing in line outside, smiling

DOUGLAS COUNTY – Graduation rates in the Douglas County School District (DCSD) continue to climb. Data released today by the Colorado Department of Education (CDE) shows the on-time, four-year graduation rate is now 90.4 percent.

DCSD students also made an impressive showing at graduation. The class of 2017 earned more than $82 million in scholarships.

DCSD has one of the highest graduation rates in the Denver metro area. According to CDE, DCSD graduation rates have risen steadily from 81.9 percent in 2009 to 90.4 percent in 2017.

Five female students standing on stage smiling and laughing at the awards ceremony

The top two-percent of female athletes in Douglas County School District (DCSD) were honored at the annual Girls and Women in Sports Luncheon last week at Chaparral High School. This year represented the 30th national celebration of Girls and Women in Sports Day, created to encourage and promote the participation of girls in athletics. The girls who were honored were selected by their school’s coaches, athletic directors and principals for their outstanding achievements.

Superintendent Search text based logo

Working through the recent winter break, the Douglas County School District Board of Education has kicked off its search for DCSD’s next permanent superintendent. Following a thorough vetting of potential search firms, Ray & Associates (no relation to Board Director David Ray) has been hired to conduct the national search. The cost of the firm, excluding travel expenses, is $40,000. The money will come from the school board's budget, which is used for costs such as legal expenses and conferences.