Emergency Communications

Crisis Communications cover

View the DCSD Parent Guide
to Crisis Communications



Emergency messaging – did you get yours?

We want to ensure DCSD parents receive the emergency alerts most important to them.

What if I didn’t receive the alerts I want?
Log into the Infinite Campus Parent Portal (campus.dcsdk12.org) and click on “More” in the left-hand column. Navigate to “Family Information” and review your contact information. If you see an incorrect phone number or email, please update it in Infinite Campus, or contact the registrar at your child’s school to request an update.

Read more about using Infinite Campus Parent Portal here.

I received everything except a text message. How can I fix this?
You must select to receive text messages from our system. Confirm that you have selected to receive text messaging (SMS) for emergency and/or school notifications through Infinite Campus Parent Portal.

If you previously opted out and would like to opt in, text “YES” to 68453.

What phone number will my caller ID show when I get calls?
When you receive communication from the DCSD SchoolMessenger system, the number displayed will depend on the type of message. The two types of communication include:

Emergency Notifications (critical communications)
(you may wish to add this number to your contacts)

Standard Notifications (lunch balance, event reminders, general communication)
(you may wish to add this number to your contacts)

How will you contact me?
If there is an emergency at your child’s school (Lockout, Lockdown, Evacuation, Shelter, etc.) we will send information to all contacts in our system via phone, text and email.

How will you notify me of weather delays/closures?
We will notify you of a weather delay or closure via text and email only unless there is an extenuating circumstance, such as a last-minute change in school status. Weather closure/delay information will also be shared on our website, social media and mobile app, as well as with local media outlets.

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Douglas County School District Nondiscrimination Notice: The Douglas County School District does not discriminate on the basis of race, color, sex, sexual orientation, gender identity/expression, religion, national origin, ancestry, creed, age, marital status, genetic information, or physical characteristics, disability or need for special education services in admissions, access to, treatment of, or employment in educational programs or activities. The School District’s Compliance Officer is Ted Knight, Assistant Superintendent, 620 Wilcox Street, Castle Rock, Colorado, complianceofficer@dcsdk12.org, 303-387-0067. Complaint procedures have been established for students, parents, employees and members of the public.