Parent & Staff IT Resources

need to know

Support options for parents/students, technology-related district employee benefits, purchasing and vendor information...find it here!




Parent Questions, Student Issues

Nothing is more frustrating than being bounced around when trying to find answers to your parent/guardian and student related questions. Visit our Parents KnowIT page featuring resources about the technology used in our district and helpful tips on parenting in the digital age. You'll find information and tips for Campus Portal, SchoolMessenger, Google Apps, Personally Owned Devices, and more.

Parent Portal Login Problems
To have a password reminder sent to the email address associated with your Parent Portal account, visit the Portal Sign-In page, click on the Help button, click on 'Problems Logging In,' then type in your Email Address and click on Send Reminder.

If you are still unable to access your account, please contact your student's school for assistance in resetting your login information.


Information & Technology Services Information for New Employees

We know that it's tough being new so we've put together a handy "how-to" guide to help you access the District resources that are availabe to you. In addition, the IT Support Center is staffed from 7am to 5pm, Monday to Friday to help answer your questions at 303-387-0001.


Technology Benefits for DCSD Employees

Through our affiliation with technology partners, we're excited to provide DCSD employees with these great tech-related discounts.

Thanks to our partnership with Microsoft, Douglas County School District students and staff are now eligible for Microsoft Office ProPlus at no cost! Visit Office 365 for more information.

VerizonDiscounts by Verizon Wireless

Now you can save up to 18% off of your personal Verizon Wireless monthly access charge, as well as enjoying exclusive savings on Verizon Wireless plans, devices and accessories, courtesy of our partnership with Verizon Wireless. Visit www.verizonwireless.com/discounts to qualify for eligibility (both existing and new customers - verification will use your DCSDK12.org email address).


District Website Issues

Have issues finding resources on the website, encountering broken links, or experiencing any errors? Please use the District Feedback link at the bottom of the district website to submit information regarding your experience for the most efficient response.


Technology Issues

The IT Support Center (ITSC) is open for business Monday through Friday from 7:00AM to 5:00PM (schedule may be modified during school breaks and holidays). ITSC handles questions regarding technology issues, including both hardware and software, along with Infinite Campus support. Our primary support options are either Web Help Desk tickets at https://helpdesk.dcsdk12.org (district login required) OR by phone at extension 70001 (303-387-0001 from non-district phones).


Purchasing & Vendor Questions

As per Board Policy, vendors must contact the Purchasing Department for prior authorization before contacting or visiting any school, department and/or staff member. Direct contact with IT departments and individuals is discouraged.

The District does not maintain an approved vendor list. All bid/RFP opportunities are posted on Rocky Mountain E-Purchasing. Vendors are encouraged to register with them directly.

If you have questions, please contact Purchasing and Contracting 720-433-0060.

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In compliance with Titles VI & VII of the Civil Rights Act of 1964, Title IX of the Education Amendments of 1972, Section 504 of the Rehabilitation Act of 1973, the Age Discrimination in Employment Act of 1967, the Americans with Disabilities Act, the Genetic Information Nondiscrimination Act of 2008, and Colorado law, the Douglas County School District RE-1 does not unlawfully discriminate against otherwise qualified students, employees, applicants for employment, or members of the public on the basis of disability, race, creed, color, sex, sexual orientation, marital status, national origin, religion, ancestry, or need for special education services. Discrimination against employees and applicants for employment based on age, genetic information, and conditions related to pregnancy or childbirth is also prohibited in accordance with state and/or federal law. Complaint procedures have been established for students, parents, employees, and members of the public. The School District’s Compliance Officer and Title IX Coordinator to address complaints alleging sexual harassment under Title IX is Ted Knight, Assistant Superintendent, 620 Wilcox Street, Castle Rock, Colorado, complianceofficer@dcsdk12.org, 303-387-0067. Complaints regarding violations of Title VI, (race, national origin), Title IX (sex, gender), Section 504/ADA (handicap or disability), may be filed directly with the Office for Civil Rights, U.S. Department of Education, 1244 North Speer Blvd., Suite 310, Denver, CO 80204. Complaints regarding violations of Title VII (employment) and the ADEA (prohibiting age discrimination in employment) may be filed directly with the Federal Office of Equal Employment Opportunity Commission, 303 E. 17th Ave., Suite 510, Denver, CO 80202, or the Colorado Civil Rights Commission, 1560 Broadway, Suite 1050, Denver, CO 80202.