IT Support Center

What You Can Expect:

  • Empathy and patience during the troubleshooting process.
  • Exceptional customer service and easy to understand communications.
  • Timeliness and responsive, prompt communications.

We Care For:

  • Mac desktops and laptops
  • Windows desktops and laptops
  • Chromebooks
  • Android-based Tablets
  • iOS devices (iPad, iPod Touch, iPhone)
  • Applications
  • Infinite Campus
  • Google Apps
  • Printing/Scanning Systems
  • Website Content Management Systems
  • Training and Consultation Services

IT Support Options

Students and Parents:  

Please contact your school's Technology Assistant for help.

DCSD Staff:

For all technology related requests, please begin by submitting a Web Help Desk ticket (choosing the appropriate Request Type) at (district login required).

For immediate support needs, you can also call the IT Support Center at x70001 (or 303-387-0001 if using a non-district phone), available M-F 7:00 AM - 4:00 PM.

Additional resources and tech assistance available for DCSD staff at the ITSC Website (district login required).

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In compliance with Titles VI & VII of the Civil Rights Act of 1964, Title IX of the Education Amendments of 1972, Section 504 of the Rehabilitation Act of 1973, the Age Discrimination in Employment Act of 1967, the Americans with Disabilities Act, the Genetic Information Nondiscrimination Act of 2008, and Colorado law, the Douglas County School District RE-1 does not unlawfully discriminate against otherwise qualified students, employees, applicants for employment, or members of the public on the basis of disability, race, creed, color, sex, sexual orientation, marital status, national origin, religion, ancestry, or need for special education services. Discrimination against employees and applicants for employment based on age, genetic information, and conditions related to pregnancy or childbirth is also prohibited in accordance with state and/or federal law. Complaint procedures have been established for students, parents, employees, and members of the public. The School District's Compliance Officer and Title IX Coordinator to address complaints alleging sexual harassment under Title IX is Aaron Henderson, 620 Wilcox Street, Castle Rock, Colorado,, 720-433-1083.

Outside Agencies

Complaints regarding violations of Title VI, (race, national origin), Title IX (sex, gender), Section 504/ADA (handicap or disability), may be filed directly with the Office for Civil Rights, U.S. Department of Education, 1244 North Speer Blvd., Suite 310, Denver, CO 80204. Complaints regarding violations of Title VII (employment) and the ADEA (prohibiting age discrimination in employment) may be filed directly with the Federal Office of Equal Employment Opportunity Commission, 303 E. 17th Ave., Suite 510, Denver, CO 80202, or the Colorado Civil Rights Commission, 1560 Broadway, Suite 1050, Denver, CO 80202.