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DCSD Home Page > Information and Technology Services > Information Services > Application Support
Information and Technology Services (ITS)

Application Support Team

Shelley Tailer, Application Support Manager

Contact Information

Information Technology Service Center
680 Atchison Way
Castle Rock, Colorado 80109

Application Support Hotline: 303-387-0001

Application Support Specialists
Mary Kay Hansen Donna Rastberger
Kristin Hayes Sheryl Shipton
Valerie Locke Sue Thompson
Mina Parthasarathy  
Technical Programmer
Charles Henrikson
 
The Application Support team provides first and second level support, as well as training, and testing of enterprise applications as defined by ITS management. Supported applications are listed in the left navigation of the page. Documentation, FAQs and training videos can be accessed via these links.

How to contact us:

  • Help Desk ticket
    Help Desk tickets enable us to track our workload and priorities and are automatically routed to the appropriate Application Support Specialist. Training requests may also be directed to us via the Help Desk.

  • Application Support Team Hotline: 303-387-0001
    Available Monday through Friday, from 7 AM until 5 PM. Voice mail messages may be left after hours.

  • Submit online request

 

Need Help? Look Here:
AppTrack
Automated Time Management
Blackberry
Destiny
Document Management
eBenefits
eBoard
eBusiness Suite
First Class
Google Docs
Identity Management
Infinite Campus
Multi-Function Devices
Naviance
ProCare
Self-Service Reporting
Typing Pal
Voice Mail/VM Web App
WINS